FAQ

What is PÉRE?

PÉRE creates collectible fine jewelry inspired by the natural world.

Each design begins with a singular idea—a mountain ridge, a calla lily, a shifting horizon—and is transformed into a sculptural piece intended to be worn for decades and passed on for generations.

We release designs in limited production runs to maintain the integrity, quality, and individuality of every piece.

Are your pieces made to order?

Most PÉRE pieces are produced specifically for each client.

This allows us to carefully finish, inspect, and prepare every piece before it leaves our workshop in Washington state.

Production timelines vary by design and will be provided at the time of purchase.

What materials do you use?

PÉRE pieces are crafted using solid precious metals and premium gemstones.

Depending on the collection, this may include 14k or 18k gold, diamonds, and carefully selected colored gemstones.

Material details for each design are listed on the product page.

Are your diamonds lab-grown or natural?

We work with both natural and exceptional lab-grown diamonds.

Lab-grown diamonds are physically, chemically, and optically identical to mined diamonds while allowing us to prioritize design, craftsmanship, and stone quality.

Can I customize a piece?

In many cases, yes.

We may be able to accommodate alternative stone sizes, gemstone colors, or metal choices depending on the design.

To discuss a custom project, please contact us directly at support@pere-jewelry.com

Do you create one-of-a-kind pieces?

Yes.

Alongside our core collections, we occasionally create unique commissions and one-of-one works for private clients.

Please contact us to discuss availability at support@pere-jewelry.com

How long will my order take?

Production timelines vary depending on the design and any customization requested.

Estimated delivery timing will be provided before purchase and updated throughout production when appropriate.

Do you ship internationally?

Yes.

We ship to many international destinations.

International orders may be subject to duties, taxes, import fees, and customs procedures determined by the destination country. These charges are the responsibility of the recipient unless otherwise stated.

What is your return and exchange policy?

For eligible ready-to-ship pieces, exchange or store credit requests may be considered within 14 days of delivery, provided the piece is unworn, in perfect condition, and returned in its original packaging.

Because most PÉRE pieces are produced specifically for each client, all made-to-order, customized, commissioned, and resized pieces are final sale.

Shipping charges, duties, taxes, and other delivery-related fees are non-refundable.

Clients are responsible for return shipping costs and are strongly encouraged to insure all returned packages. PÉRE is not responsible for items lost or damaged during transit.

If your piece arrives damaged or if there is a manufacturing issue, please contact us within 7 days of delivery and we will work with you to resolve the matter.

What is your warranty policy?

PÉRE stands behind the craftsmanship of every piece we create.

We offer complimentary repair of manufacturing defects for one year from the date of delivery. If a defect is determined to result from the manufacturing process, we will repair the piece at no cost.

The warranty does not cover normal wear and tear, scratches, dents, accidental damage, improper care, loss of gemstones, theft, unauthorized repairs or alterations, or damage resulting from impact or misuse.

After the warranty period, we are happy to evaluate and service PÉRE pieces whenever possible. Service fees may apply depending on the nature of the repair.

Can my ring be resized?

Many rings can be resized depending on the design.

Because some PÉRE pieces feature highly sculptural forms, resizing options may be limited.

Please contact us before making any alterations through a third party, as unauthorized modifications may void your warranty.

How should I care for my jewelry?

PÉRE jewelry is designed to be worn and enjoyed, but fine jewelry deserves thoughtful care.

We recommend removing jewelry before strenuous activity, sports, swimming, or heavy lifting. Avoid contact with harsh chemicals and store pieces separately to prevent scratching.

Periodic professional inspection and cleaning will help preserve the beauty and longevity of your jewelry.

Should I insure my jewelry?

Yes.

We strongly recommend insuring your piece upon receipt.

We are happy to provide supporting documentation if required by your insurance provider.

How can I contact PÉRE?

For inquiries regarding orders, custom projects, or private commissions, please contact us through the form on our website, or email us at support@pere-jewelry.com

We typically respond within 1–2 business days.